Overview
Toolkitsycamore Mining Review Co., Ltd. provides physical advisory and field services related to mining equipment. This policy explains when refunds apply, how cancellations work, and what charges are non-refundable.
Service Categories and Refund Eligibility
Facility Hash Rate Assessment
- Full refund if cancelled more than 48 hours before the scheduled visit.
- 50% refund if cancelled within 48 hours of the visit (engineer travel may already be arranged).
- No refund after the engineer has arrived on site, regardless of visit duration.
Miner Deployment & Commissioning
- Deposit refund (full) if cancelled before hardware procurement begins and within 14 days of signing the agreement.
- Partial refund after procurement begins: deposit minus costs already incurred for hardware orders, shipping, and pre-staging labour. Itemized deduction provided in writing.
- No refund after installation week has started.
Procurement Advisory Only
- Full refund if cancelled before the shortlist is delivered.
- No refund after the written shortlist has been delivered, as the intellectual work is complete.
24/7 Maintenance Retainer
- Monthly fees are non-refundable once the month has begun.
- Cancellation requires 30 days written notice before the next billing cycle.
- Unused emergency callouts do not roll over or convert to refunds.
Non-Refundable Items
The following are never refundable:
- Hardware purchased on behalf of the client (subject to manufacturer return policies separately)
- Travel expenses already incurred for remote-site visits
- Third-party inspection or permit fees paid on the client’s behalf
- Rush scheduling surcharges for deployments requested within 7 days
Refund Process
- Email info@toolkitsycamore.click with subject line “Refund Request” including your name, service agreement reference, and reason.
- We acknowledge within 2 business days and provide a decision within 5 business days.
- Approved refunds are processed to the original payment method within 10 business days.
- Bank transfer refunds may take an additional 3–5 business days depending on your financial institution.
Cancellation and Rescheduling
- Assessment visits may be rescheduled once at no charge if requested more than 48 hours in advance.
- Deployment start dates may shift due to hardware delivery delays from manufacturers; this does not entitle the client to a refund unless the delay exceeds 30 days from the agreed date.
- We reserve the right to cancel a engagement if facility conditions pose safety risks (inadequate electrical grounding, structural concerns). Deposits are refunded in full in such cases.
No-Shows
If no authorized representative is present at a scheduled on-site visit, the visit is charged at the full rate with no refund. A single rescheduling is offered at 50% of the original visit fee.
Work Already Started
Once physical installation, cabling, or burn-in testing has begun, the deployment fee is non-refundable. If the client terminates mid-project, they are invoiced for all work completed to date plus any non-returnable hardware ordered specifically for their facility.
Deposits
Deployment engagements require a 40% deposit upon agreement signing. Deposit terms are specified in the individual service agreement and follow the refund rules above.
Disputes
If you disagree with a refund decision, reply to our written response with additional documentation. Unresolved disputes are handled under the governing law provisions in our Terms of Service.
Contact
Toolkitsycamore Mining Review Co., Ltd. Office 7, 67 Placeholder-ro, Jongno-gu, Seoul 00000 Email: info@toolkitsycamore.click Phone: +82 2 0000 1930
Effective date: August 2026